Unlckd Jewels
Frequently Asked Questions
Find answers to common questions about our brand, our smart pricing model, and our premium materials below.
Contact UsWhat is Unlckd Jewels?
We are a modern, trendy Jewellery brand offering premium gold, silver, and diamond pieces at smarter prices. We provide 'unlocked access' to luxury jewelry well below traditional Recommended Retail Prices (RRP).
Are all of your items brand new?
Yes, we only sell items that are brand new.
How do you keep your prices so low?
We bypass the traditional retail supply chain. By eliminating middlemen and expensive physical storefronts, we avoid the heavy markups of traditional luxury brands and pass those direct savings on to you.
What materials do you use in your jewelry?
We work with 925 Sterling Silver, 9kt and 18kt gold, and diamonds, primarily lab grown.
All our materials are genuine and of the highest quality. You'll find the exact specifications for each item on its product page.
Why does the product page show an 'RRP' and 'Our Price'?
The RRP (Recommended Retail Price) reflects what a traditional retailer would typically charge for a piece of similar quality. 'Our Price' is the smarter, direct-to-consumer price you actually pay, allowing you to see exactly how much you save.
What kind of jewelry do you sell?
We offer a curated collection of modern essentials. Our main categories include Necklaces, Rings, Earrings, Bracelets, and Pendants.
Do you have a physical store?
To keep our pricing smart and accessible without the traditional luxury markup, we currently operate exclusively online.
How should I care for my Unlckd pieces?
To maintain the premium finish of your jewelry, we recommend keeping your pieces away from harsh chemicals, perfumes, and excessive moisture. Store them safely in a dry place when not being worn.
How can I track my order?
Once your order has shipped, you can easily monitor its status. Please visit our Tracking Page and enter your order details for real-time updates.
What if an item is out of stock?
Our pieces sell out fast! If a piece you love is out of stock, check back frequently as we regularly update our inventory with fresh drops and restocks of our best sellers. Feel free to contact us to get updates on restocks of your favourite out of stick item.
How can I contact customer support?
We are always here to help you with your order or any questions. Please reach out to our team via our Contact Page.

